Somani is an engineer by training. Ten years at Amazon and Oracle building large-scale systems, then HBS.
She started TurnipCare during a high-risk pregnancy, while navigating her infant's breathing issues — moving between specialists, on the phone with schedulers, hanging in voicemail queues, watching the system try and try to keep up.
The doctors were doing their best. The nurses were going above and beyond. Even the people on the phones were trying. But it can't be someone's job to sit and stare at a phone all day, waiting for it to ring. The work in the back office was the constraint — not the care itself.
So she did what engineers do: she went and worked the job before automating it. Two years inside healthcare organizations. Spreadsheets. Provider preferences. Forcing herself to think algorithmically about a process every clinic does differently. Then she built the product.
That's the wedge. TurnipCare is the operating layer that does the parts that shouldn't have been a person's job in the first place.