Scheduling and rescheduling
Books, moves and cancels appointments using only the times your providers and rooms allow.
AI phone agent
An AI phone agent that answers every patient call.
TurnipCare answers your practice’s phone line in place of the phone tree. Patients say what they need in their own words. The agent books and moves appointments by your rules, answers routine questions, and sends everything else to the right person on your team with the reason already written down.
What it handles
The calls that fill your phone queue, handled.
Most calls to a medical practice are the same handful of requests. The AI phone agent finishes those end to end and routes the rest, so nobody waits on hold for a five-second answer.
Confirmations
Confirms upcoming visits and finds a new time for the patients who can’t make it.
Routine questions
Hours, directions, parking, prep and what to bring, answered from what you set up.
Order and referral status
Tells patients and referring offices whether an order arrived and where it stands.
Routing to the right person
Calls that need your staff go to the right queue, with who called and why already noted.
Callbacks by text
Patients who’d rather not wait get a text and can finish by reply.
Replace the phone tree
No menu to press through. No voicemail nobody returns.
A phone tree makes the patient do the sorting, and an abandoned call is a visit that never gets booked. The AI phone agent picks up, asks what the caller needs, and either finishes the call or hands it off cleanly.
- Every call answered, including the ones that used to ring out
- Opens with a recording notice where state law requires consent
- Clinical questions and distress go to a person, always
- Every call logged, so your team can see exactly what was said
Your team and ours
The AI answers. Your staff keep the judgment calls.
You choose which call types the agent finishes on day one. Everything else reaches your team faster than it does today, with the caller’s request already summarized.
- Insurance and billing questions routed to the right desk
- Anything clinical handed to your nurses or providers
- Complex or unusual scheduling sent to your schedulers
- Our team calls back the patients who need a person and didn’t reach one
Live on one phone line in days.
We do the setup, and there’s no new system for your staff to learn. Your EHR stays the system of record.
- 1
We learn your calls
Your team walks us through the calls you get and how each one should end. We turn it into rules the agent follows.
- 2
We go live on one number
Your main line or a single queue, answered by the agent in days. Staff see only the calls that need them.
- 3
It takes on more
Each month, add the next call type as your team gets comfortable.
Questions about the AI phone agent
Can an AI answer our main phone line?
Yes. TurnipCare answers in place of your phone tree and finishes the call types you choose. Every other call is routed to your staff with the reason already written down, so nothing gets dropped while you expand what the agent handles.
What happens when a caller needs a person?
The call goes to the right person on your team with a summary of who called and why. Clinical questions, distress, complaints and repeated misunderstandings always go to a person.
Does it work with our phone system?
The agent answers on your existing number. Tell us your phone system and carrier and we’ll walk through the setup on the demo.
Can it book appointments directly?
Yes. It offers only the times your providers and rooms allow, by your rules, and books them in your EHR, which stays the system of record.
Does it give medical advice?
Never. TurnipCare does not give medical advice or make clinical calls. Those conversations go straight to your team.
Which languages does it speak?
TurnipCare is built to work across languages. Tell us which languages your patients speak and we’ll set it up for them.
Every call answered, starting this month.
Book 30 minutes with our team. We’ll learn how you work today and show you TurnipCare on a real example from your world.
Book a demoAlso see: AI referral management · Imaging centers · Sleep centers