Confirm by text
Patients confirm with a reply, on their own time.
Appointment confirmations
Appointment confirmations that turn no-shows into reschedules.
A reminder text tells a patient about a visit. A confirmation finds out whether they’re coming, and if they aren’t, books a time that works and gives the opening to someone else. TurnipCare does the second one, by text and by phone.
What it handles
Every appointment confirmed, every opening used.
About 23% of scheduled appointments end in a no-show, on average, in a review of 105 studies (Dantas et al., Health Policy, 2018). Most of those patients would have said so if someone had asked.
Confirm by phone
Patients who don’t reply get a call, so no visit goes unconfirmed.
Reschedule on the spot
A patient who can’t make it picks a new time in the same conversation.
Openings offered
The freed slot goes to the patients waiting for an earlier visit.
Prep with the confirmation
Prep instructions and what to bring, sent with the confirmation.
Directions the day before
Where to go and where to park, the evening before the visit.
How it works
Confirmed, moved or refilled, not missed.
Confirmations go out on the schedule you set. Each answer leads somewhere: a confirmed visit, a new time, or an opening for someone else. Your staff see only the patients who need a person.
- Schedule set per visit type, such as two days out for an MRI
- Times offered follow your providers’ and rooms’ rules
- Every confirmation and change written back to your EHR
- Replying STOP ends texts immediately, everywhere
Your team and ours
The AI confirms. Your staff keep the exceptions.
Confirmations run on their own. Your team handles only what needs a person.
- Clinical questions go to your nurses and providers
- Patients who need a person reach one
- Our team calls the patients the agent couldn’t reach
- You choose which visit types get confirmations and when
Live on one visit type in days.
We do the setup, and there’s no new system for your staff to learn. Your EHR stays the system of record.
- 1
We set your schedule
Which visits get confirmed, how far ahead, and by text, phone or both.
- 2
We go live on one visit type
Start where no-shows cost the most, running in days.
- 3
It takes on the rest
Add visit types, locations and the waitlist for openings.
Questions about AI appointment confirmations
How is a confirmation different from a reminder?
A reminder tells a patient about a visit. A confirmation asks whether they’re coming and acts on the answer: confirming the visit, booking a new time, or offering the opening to someone else.
Does it call patients who don’t reply to texts?
Yes. Patients who don’t reply get a call, so no visit goes unconfirmed.
Can patients reschedule in the same conversation?
Yes. They pick from times that follow your providers’ and rooms’ rules, and the change is booked in your EHR.
What happens to the slot a patient gives up?
It’s offered to the patients waiting for an earlier visit.
Can we choose which appointments get confirmed?
Yes. You set which visit types get confirmations, how far ahead, and by which channel.
Can patients opt out?
Any time. Replying STOP ends the texts immediately, and we honor it everywhere.
Fewer no-shows, starting with your next schedule.
Book 30 minutes with our team. We’ll learn how you work today and show you TurnipCare on a real example from your world.
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