Intake from every channel
Faxes, EHR referral queues, portal messages and phone calls, read and matched to the right patient.
AI referral management
AI referral management that gets every referred patient seen.
Referrals arrive by fax, EHR queue and phone, and too many never become a visit. TurnipCare reads each one, reaches the patient the same day, books by your rules, and tells the referring office when the patient was seen.
What it handles
Every step from referral to visit.
Referral leakage happens in the gaps: the fax nobody opened, the patient nobody reached, the authorization nobody followed up. TurnipCare works each referral through every step, in order.
Missing information requested
Notes, codes or orders missing from a referral are requested from the referring office.
Insurance and authorization
Eligibility checked and prior authorization filed and followed up before the patient is called.
Same-day outreach
The patient hears from you by text or call the same day the referral is ready.
Booking by your rules
Only the times each provider and room allows, booked in your EHR.
Closing the loop
The referring office hears that the patient was seen, and a missed visit is rebooked.
The referral backlog
Worked from the top every morning.
Every referral that hasn’t become a visit is a patient waiting and a referring office wondering. TurnipCare works the whole backlog, not just today’s faxes, and shows you exactly where each referral stands.
- Old referrals reached again, not left to expire
- Patients who don’t reply get a call from our team
- See where referrals stall by referring office, payer and reason
- Your EHR stays the system of record. We never keep a second calendar.
In the clinic
Working on referrals today.
TurnipCare handles referrals for orthopedics and imaging at a multispecialty medical group, under each provider’s own rules. On cold outreach to Medicaid patients, it books about twice the staff rate. At one large health system, only 1 in 3 specialist referrals ended in a completed visit (Patel et al., J Gen Intern Med, 2018). That gap is the work TurnipCare does.
Your team and ours
The AI works the referrals. Your staff keep the exceptions.
Your team sees only what needs a person, with the full history in front of them.
- Denied authorizations go to staff with the reason and next step
- Clinical questions go to your nurses or providers
- Referrals that need a judgment call are flagged, not guessed at
- Our team calls the patients who never answered a text
Live on one referral list in days.
We do the setup, and there’s no new system for your staff to learn. Your EHR stays the system of record.
- 1
We learn your rules
How each provider and each room schedules, which referrals need authorization, and who handles what.
- 2
We go live on one queue
One referral list or one specialty, running in days, backlog included.
- 3
It takes on the rest
Add the next specialty, the next fax line or the next referral source.
Questions about AI referral management
What is referral leakage?
Referral leakage is when a patient referred to a specialist never completes the visit, or completes it somewhere else. It usually happens in the gaps between steps: a referral that sits unread, a patient who is never reached, or an authorization that is never followed up.
How fast are referred patients contacted?
The same day the referral is ready. TurnipCare reaches the patient by text or call, and our team calls the ones who don’t reply.
Does it work with our EHR?
TurnipCare runs on your EHR, which stays the system of record for the schedule and the patient. Ask us about yours on the demo.
What about referrals that need prior authorization?
Eligibility is checked when the referral arrives, and prior authorization is filed and followed up before the patient is called. Denials go to your staff with the reason and next step.
Do referring offices hear back?
Yes. The referring office is told when the patient was seen, and when something is missing from the referral, they get a request for it.
Can it work our existing backlog?
Yes. Most practices start there: TurnipCare works old referrals from the top, not just new ones.
Nobody gets lost between the referral and the visit.
Book 30 minutes with our team. We’ll learn how you work today and show you TurnipCare on a real example from your world.
Book a demoAlso see: AI phone agent · Imaging centers · Sleep centers